Frequently Asked Questions

APOLLO FEATURES

  • How do I login to Apollo?Click here to read more...
    From the Long Beach Public Library’s home page, click on the words Click Here to Access, enter your card number, and phone number (with or without the dash) or password in the fields in the upper right corner of the catalog’s welcome/search page.  If your phone number has the same area code as the library, you will not need to enter it.  Click on the Log In button.  Select My Account to view your account details.
  • How do I place a hold using Apollo?Click here to read more...
    Follow the steps to logging into your account.  See “How do I login to Apollo?” Once you are logged into your account, click on the My Account button.  Search for the book you want to reserve and choose Reserve this item from the options within the title.  (Remember, in Apollo, if a title is highlighted in pink, it is unavailable.  If it is highlighted in green, it is available.)  Either way, you will be placed on reserve for this title.  Click on My Account again.  Then click on the Reserves/Requests tab.  You will see in the fourth column from the left the status of that hold.  You can also cancel the hold if you like by clicking the Cancel button all the way to the right.
  • Is there another way to place a hold or reserve on a book?Click here to read more...
    Follow the steps to logging into your account.  See “How do I login to Apollo?” You may email a request for a hold to be placed on a book by doing the following.  Click on Place Hold and enter “Hold on (insert title)” in subject field.  In the text field of your email, include your name, library card number, title and author of book, plus any information specific to that hold.  (Example:  If you only want the large print version, you could enter “large print version only”.)  You will receive an acknowledgement of your request within 48 hours.
  • How do I update my information with Apollo?Click here to read more...
    Follow the steps to logging into your account.  See “How do I login to Apollo?” Once you are logged into your account, click on the My Account button.  The first tab to come up is the Account Info tab.  From here, you can get to many of the new system’s options.  Clicking on Display your scannable barcode will show you your personal library barcode.  This is handy in case you ever forget your card, but have your smart phone with you and need to check out books.  You can also set a password from this tab rather than using your phone number to log in each time.  You can add another phone number and what type of phone number it is (cell, work, home), add another email address or update the one listed to a more current one.  Also check out the Notification tab.  This is how you are contacted by Apollo for all the important things:  Over dues, 3-day notices before items are due, Reserves, and how you receive your checkout receipt.

FRONT DESK

  • Does the library accept credit or debit cards for payments of over dues, faxes, or copies, or fees of any type?Click here to read more...
    Payments can only be made by cash or personal check.
  • What do I need to get a library card at Long Beach Public Library?Click here to read more...
    Your driver’s license or photo ID card and something with your name and current home address will be enough to get a new card.  Examples include: a piece of mail or a bill.
  • What if I just need to update or replace my lost library card?Click here to read more...
    If you are updating your card with us, you will still need to provide something with your current home address.  If you are replacing a lost card, the cost is $2.00 for a replacement card.   Other updates to your account can be made by you through our new Apollo system.  See above section on APOLLO FEATURES.
  • I want to use the library’s computers, but I do not have a library card or live in this area.  What is your policy for patrons wanting the utilize the computers?Click here to read more...
    All we would need is your photo ID and we can issue you a temporary pass for computer use only.  Temporary passes are good for 3 months, so once it expires you will have to get a regular library card.
  • How many items can I check out the first time I use my card?  How many can I check out after the first check out?Click here to read more...
    For new patrons or first time card holders, the first time you check out you are allowed 2 items.  After those items are returned, you are allowed up to 25 items.  This includes limits of the following: DVD (limit of 5 disks), VHS (limit of 10), CD or KIT (limit of 10), 5 per author or series, and 3 per subject.
  • What is the check out period for the items I have checked out?  Can they be renewed?Click here to read more...
    You can keep books, CDs, KITs, and most items for 2 weeks.  DVDs and VHS are allowed out for 3 days.  You can renew books twice, and DVDs and VHS once as long as there are no fines on your card or there is not a reserve on the item.

GENERAL QUESTIONS

  • Is the Long Beach Public Library part of Harrison County’s Library System?Click here to read more...
    No, rather than being a branch system, we are one of two libraries in Mississippi that are what is known as Independent or City Owned.
  • Does your library have a notary on hand for the public?Click here to read more...
    We do not currently have someone on hand to notarize documents for the public.
  • Does your library have tax forms?Click here to read more...
    Our library does not carry tax forms.  You can find the latest federal tax forms at the Internal Revenue Service and tax forms for the state of Mississippi at Mississippi State Tax Commission.
  • Does your library take donations?Click here to read more...
    At this time we are only taking books, DVDs, audios, and magazines with the copyright years of 2016-2019.

INTERLIBRARY LOAN

  • What is an Interlibrary Loan?Click here to read more...
    An Interlibrary Loan service (also known as “ILLs”) is a service that your library offers you when a book or material you are in need of is not available at your local library but may be obtainable at another library.  Most materials are available for lending through other libraries, but there are restrictions sometimes concerning the materials.  The majority of most libraries will not loan: newly published books, DVDs (or other audio/video materials),  and genealogical materials.
  • What information is needed to request an Interlibrary Loan? Click here to read more...
    You may request an Interlibrary Loan (ILL) by coming to Long Beach Library and filling out a request slip.  Most of the time, an ILL can be found with just the following information: Title, Author, and Year Published.  However, the more information you give us, the easier it is for us to locate your request.
  • May I email an Interlibrary loan request to your library? Click here to read more...
    Yes, you can.  Click on Request Interlibrary Loan and follow these instructions.  Include in the text of your email the following applicable items: your name, phone number (if you entered “ILL request for Patron”), and library card number , the date, title/subject, and author of the material, the type of material you are requesting (book, video, large print, dvd, audio, other), any specific information to that title (Example:  If you only want large print, please specify.).
  • What are the fees for requesting an Interlibrary Loan?Click here to read more...
    There is a charge of $3.00 to our patrons for requesting a book through Interlibrary loan only when the item is not picked up by the patron after he or she has been called.
  • How long will I be able to keep the book or material?Click here to read more...
    Lending periods vary from library to library; most allow at least two weeks.  It is best to pick up your ILL request as soon as you are called and told that it is available.